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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ639465 |
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Table of Contents:
- We'll Take It from Here: Further Developments We'd Like To See in Virtual Reference Software. Coffman, Steven Computer Networks Computer Software Computer Software Development Electronic Libraries Library Materials Library Networks Library Services Reference Materials Reference Services Telecommunications Discussion of virtual reference services focuses on software that is currently available and further developments that are needed. Topics include co-browsing and collaboration capabilities; communications technology, including chat technology and voice over Internet protocol (VoIP); networked reference services; and online reference collections and knowledge bases. (LRW)