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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ641481 |
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Table of Contents:
- An Analytical Survey of Chat Reference Services. Francoeur, Stephen College Environment Computer Software Electronic Libraries Higher Education Library Personnel Library Services Library Surveys Reference Services Research Needs User Needs (Information) Reviews the use of chat reference services in libraries and analyzes current trends. Highlights include a survey of libraries providing chat reference; software used; the move toward digital reference; institutional issues; user needs; staff needs; technology problems; and questions for further research. (LRW)