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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ641556 |
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Table of Contents:
- Here, There, and Everywhere: Reference at the Point-of-Need. Trump, Judith F. Tuttle, Ian P. Access to Information Computer Mediated Communication Electronic Libraries Information Services Innovation Library Services Online Systems Pilot Projects Reference Services User Needs (Information) Growing numbers of libraries are experimenting with a new form of interactive reference to extend service to their patrons at the point-of-need and time-of-need. Examines digital reference for the altered user culture and point-of-need service products. Describes a pilot project offering chat reference service. Discuses developing service parameters; training and technostress; marketing; and evaluation. (AEF)