Instant Messaging Reference in an Academic Library: A Case Study.
Fuente:
ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| _version_ | 1867181275033370625 |
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| author | Foley, Marianne |
| author_facet | Foley, Marianne Foley, Marianne |
| collection | Education Resources Information Center |
| contents | Instant Messaging Reference in an Academic Library: A Case Study. Foley, Marianne Academic Libraries Case Studies Computer Mediated Communication Higher Education Information Services Library Services Pilot Projects Reference Services User Satisfaction (Information) During the 2000-2001 academic year, the General Libraries of the University at Buffalo conducted a pilot project to assess feasibility of providing reference through instant messaging. Describes the project, its implementation, the software used, staffing issues, and publicity efforts. Discusses results of the project in terms of user demographics, satisfaction levels, usage statistics, patron comments, and librarian feedback. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ641582 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2002 |
| record_format | eric |
| spellingShingle | Instant Messaging Reference in an Academic Library: A Case Study. Foley, Marianne Academic Libraries Case Studies Computer Mediated Communication Higher Education Information Services Library Services Pilot Projects Reference Services User Satisfaction (Information) Instant Messaging Reference in an Academic Library: A Case Study. Foley, Marianne Academic Libraries Case Studies Computer Mediated Communication Higher Education Information Services Library Services Pilot Projects Reference Services User Satisfaction (Information) During the 2000-2001 academic year, the General Libraries of the University at Buffalo conducted a pilot project to assess feasibility of providing reference through instant messaging. Describes the project, its implementation, the software used, staffing issues, and publicity efforts. Discusses results of the project in terms of user demographics, satisfaction levels, usage statistics, patron comments, and librarian feedback. (AEF) |
| title | Instant Messaging Reference in an Academic Library: A Case Study. |
| topic | Academic Libraries Case Studies Computer Mediated Communication Higher Education Information Services Library Services Pilot Projects Reference Services User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ641582 |