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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ649214 |
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Table of Contents:
- Chat Reference Service: An Analysis of One Semester's Data. Sears, JoAnn Academic Libraries Electronic Libraries Higher Education Library Research Library Services Reference Services Research Needs Users (Information) Describes a study conducted at Auburn University that analyzed four months of chat reference questions received at a centralized reference services desk. Discusses types of questions; types of users; whether questions were localized to the specific library's resources; and further areas of research. (Author/LRW)