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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ654136 |
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| _version_ | 1867180754145902592 |
|---|---|
| author | Gupta, Dinesh K. Jambheykar, Ashok |
| author_facet | Gupta, Dinesh K. Jambheykar, Ashok Gupta, Dinesh K. Jambheykar, Ashok |
| collection | Education Resources Information Center |
| contents | Which Way Do You Want To Serve Your Customers? Gupta, Dinesh K. Jambheykar, Ashok Evaluation Methods Library Personnel Library Services Motivation User Satisfaction (Information) Users (Information) Value Judgment Discusses the need to focus on customer service in libraries. Topics include motivating factors, including the value of library services as judged by the users; attributes of customer service; categories of customer service; identifying users; and questions to ask library staff to help evaluate their customer service. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ654136 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2002 |
| record_format | eric |
| spellingShingle | Which Way Do You Want To Serve Your Customers? Gupta, Dinesh K. Jambheykar, Ashok Evaluation Methods Library Personnel Library Services Motivation User Satisfaction (Information) Users (Information) Value Judgment Which Way Do You Want To Serve Your Customers? Gupta, Dinesh K. Jambheykar, Ashok Evaluation Methods Library Personnel Library Services Motivation User Satisfaction (Information) Users (Information) Value Judgment Discusses the need to focus on customer service in libraries. Topics include motivating factors, including the value of library services as judged by the users; attributes of customer service; categories of customer service; identifying users; and questions to ask library staff to help evaluate their customer service. (LRW) |
| title | Which Way Do You Want To Serve Your Customers? |
| topic | Evaluation Methods Library Personnel Library Services Motivation User Satisfaction (Information) Users (Information) Value Judgment |
| url | https://eric.ed.gov/?id=EJ654136 |