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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ656026 |
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Table of Contents:
- Reference Is Better than We Thought. Richardson, John V., Jr. Library Services Measurement Techniques Public Libraries Reference Services Research Problems User Satisfaction (Information) Discusses measurement techniques for determining good reference service and describes results from a study of 12 public libraries in California that investigated reference service. Topics include inconsistent reference studies that showed reference service giving good results half of the time; and measuring unrelated outcomes of accuracy, utility, and user satisfaction. (LRW)