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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ656143 |
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Table of Contents:
- Quality: New Directions in the Research. Hernon, Peter Academic Libraries Evaluation Methods Higher Education Library Research Library Services Literature Reviews Research Methodology Research Needs User Satisfaction (Information) Examines questions related to service quality, satisfaction, and outcomes assessment in academic libraries. Relates the literature of library and information science to each concept, identifies major research methodologies used, and offers suggestions for future research. (Contains 65 references.) (Author/LRW)