Training for QSC: How McDonald's Makes Library Managers.
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ERIC Institute of Education Sciences
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2001
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| _version_ | 1867180674047279105 |
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| author | Aycock, Anthony |
| author_facet | Aycock, Anthony Aycock, Anthony |
| collection | Education Resources Information Center |
| contents | Training for QSC: How McDonald's Makes Library Managers. Aycock, Anthony Academic Libraries College Libraries Community Colleges Information Services Library Administrators Library Directors Library Services Quality Control Research Libraries Resource Centers Services Two Year Colleges Written by a former McDonald's manager who earned a master's degree in library science, this article describes how "QSC"--quality, services, and cleanliness--can be applied to libraries in the same way it is used by restaurants. Argues that libraries are simply businesses that cater to customers. (Contains 42 references.) (NB) |
| format | Recurso educativo Open Access |
| id | eric_EJ657931 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2001 |
| record_format | eric |
| spellingShingle | Training for QSC: How McDonald's Makes Library Managers. Aycock, Anthony Academic Libraries College Libraries Community Colleges Information Services Library Administrators Library Directors Library Services Quality Control Research Libraries Resource Centers Services Two Year Colleges Training for QSC: How McDonald's Makes Library Managers. Aycock, Anthony Academic Libraries College Libraries Community Colleges Information Services Library Administrators Library Directors Library Services Quality Control Research Libraries Resource Centers Services Two Year Colleges Written by a former McDonald's manager who earned a master's degree in library science, this article describes how "QSC"--quality, services, and cleanliness--can be applied to libraries in the same way it is used by restaurants. Argues that libraries are simply businesses that cater to customers. (Contains 42 references.) (NB) |
| title | Training for QSC: How McDonald's Makes Library Managers. |
| topic | Academic Libraries College Libraries Community Colleges Information Services Library Administrators Library Directors Library Services Quality Control Research Libraries Resource Centers Services Two Year Colleges |
| url | https://eric.ed.gov/?id=EJ657931 |