Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
Fuente:
ERIC Institute of Education Sciences
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| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2002
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| Soggetti: | |
| Accesso online: | |
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| _version_ | 1867180866078244864 |
|---|---|
| author | Gross, Melissa Saxton, Matthew L. |
| author_facet | Gross, Melissa Saxton, Matthew L. Gross, Melissa Saxton, Matthew L. |
| collection | Education Resources Information Center |
| contents | Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings. Gross, Melissa Saxton, Matthew L. Evaluation Methods Library Research Library Services Library Surveys Measurement Techniques Public Libraries Reference Services User Satisfaction (Information) Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or imposed. (Author/LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ659568 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2002 |
| record_format | eric |
| spellingShingle | Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings. Gross, Melissa Saxton, Matthew L. Evaluation Methods Library Research Library Services Library Surveys Measurement Techniques Public Libraries Reference Services User Satisfaction (Information) Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings. Gross, Melissa Saxton, Matthew L. Evaluation Methods Library Research Library Services Library Surveys Measurement Techniques Public Libraries Reference Services User Satisfaction (Information) Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or imposed. (Author/LRW) |
| title | Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings. |
| topic | Evaluation Methods Library Research Library Services Library Surveys Measurement Techniques Public Libraries Reference Services User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ659568 |