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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ659568 |
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Table of Contents:
- Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings. Gross, Melissa Saxton, Matthew L. Evaluation Methods Library Research Library Services Library Surveys Measurement Techniques Public Libraries Reference Services User Satisfaction (Information) Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or imposed. (Author/LRW)