Cover Image

Toward Developing Measures of the Impact of Library and Information Services.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Durrance, Joan C., Fisher-Pettigrew, Karen E.
Format:	Recurso educativo Open Access
Language:	en
Published:	2002
Subjects:	Accountability Community Information Services Evaluation Methods Government Role Library Services Measurement Techniques Public Sector
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Perspectives on Outcome Based Evaluation for Libraries and Museums.
Published: (2000)

Measuring Outcomes: Applying Cost-Benefit Analysis to Middle-Sized and Smaller Public Libraries.
by: Holt, Glen E., et al.
Published: (2003)

Measuring Electronic Services in Public Libraries: Issues and Recommendations.
by: Bertot, John Carlo, et al.
Published: (1998)

Progress in Documentation: Measuring the Goodness of Library Services: A General Framework for Considering Quantitative Measures
by: Orr, R. H.
Published: (1973)

Measurement and Evaluation of Reference/Information Service in Law School Depository Libraries: A Bibliography.
by: Way, Kathy Ann
Published: (1984)

The Hidden Agenda in the Measurement and Evaluation of Reference Service, or, how to Make a Case for Yourself.
by: Rothstein, Samuel
Published: (1989)

Teaching Performance Measurement for Reference Service.
by: McNally, Peter F.
Published: (1989)

Focusing on Quality Reference Service.
by: Bicknell, Tracy
Published: (1994)

Public Library Standards: The Quest for Excellence. White House Conference on Library and Information Services.
by: Owen, Amy
Published: (1991)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
by: Gross, Melissa, et al.
Published: (2002)

The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)

Evaluating Reference Services in the Electronic Age.
by: Whitlatch, Jo Bell
Published: (2001)

Proceedings of the Northumbria International Conference on Performance Measurement in Libraries and Information Services: "Meaningful Measures for Emerging Realities" (4th, Pittsburgh, Pennsylvania, August 12-16, 2001).
by: Stein, Joan, Ed., et al.
Published: (2002)

Determining User Preferences for Information Services.
by: Halperin, Michael
Published: (1981)

Keeping Public Information Public.
by: Kelley, Wayne P.
Published: (1998)

Criteria for Evaluating the Effectiveness of Library Operations and Services. Final Report, Phase II: Data Gathering and Evaluations.
by: Wessel, C. J., et al.
Published: (1968)

Public Access to the Information Superhighway through the Nation's Libraries.
by: McClure, Charles R.
Published: (1994)

Providing Access to Local Government Information: The Nature of Public Library Activity.
by: Durrance, Joan C.
Published: (1988)

How Should the Public Library Respond to Public Demand?
by: Williams, Patrick
Published: (1990)

Value and Performance in the IT Society.
by: Bryson, Jo
Published: (2000)

Measuring Service Quality at Yale University's Libraries.
by: Nitecki, Danuta A., et al.
Published: (2000)

Programs for Children and Young Adults in USA and Canada.
by: Fisher, Heather
Published: (1998)

Public Use of Digital Community Information Sytems: Findings from a Recent Study with Implications for System Design.
by: Pettigrew, Karen E., et al.
Published: (2001)

Measuring the Impact of Public Library System Formation on Local Library Service: A Wisconsin Case Study.
by: Seavey, Charles A.
Published: (1988)

Spanning the Local Government Information Gap.
by: Durrance, Joan C.
Published: (1985)

Public Relations: The Route to Success and Influence. Public Relations for Your Library: A Tool for Effective Communications; Tooting Your Own Horn: Web-Based Public Relations for the School Media Specialist; Bookmarks as a Teaching Tool; Customers and Culture: The Who and What of Library Public Relations Efforts; Strategies for Successful Job Transition.
by: Lyon, Linda, et al.
Published: (2002)

Self-Determination Requires Information Power! The Report of Record on the White House Pre-Conference on Indian Library and Information Services On or Near Reservations (Denver, Colorado, October 19-22, 1978).
Published: (1980)

In Our Information Society, Why Isn't the Public Library the Most Important Building in Our Community?
by: Lesko, Matthew
Published: (1992)

Evaluation Techniques for School Library/Media Programs. A Work Shop Outline.
by: Woolls, Blanche, et al.
Published: (1977)

CRITERIA FOR EVALUATING THE EFFECTIVENESS OF LIBRARY OPERATIONS AND SERVICES, PHASE I--LITERATURE SEARCH AND STATE OF THE ART. FINAL REPORT. ARMY TECHNICAL LIBRARY IMPROVEMENT STUDIES (ATLIS), REPORT NO. 10.
by: COHRSSEN, B.A., et al.
Published: (1967)

Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
by: Heine, Michael, et al.
Published: (2000)

SCORE, A Measurement of Reference Service.
by: Beeler, Richard J.
Published: (1975)

Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.
by: Thompson, Bruce, et al.
Published: (2000)

Precursors of Current Public Library Systems
by: Wight, Edward A.
Published: (1969)

Assessment and Accountability in Reference Work. Part II: The Ecology of Assessment: The Environment of the Library.
by: Hardsog, Ellen L., et al.
Published: (1992)

Concepts of Library Goodness.
by: Buckland, Michael K.
Published: (1982)

Neighborhood Communications Centers: Planning Information and Referral Services in The Urban Library.
by: Yin, Robert K., et al.
Published: (1974)

Measuring Library Use.
by: Zweizig, Douglas L.
Published: (1977)

Measuring Quality in Special Libraries: Lessons from Service Marketing.
by: White, Marilyn Domas, et al.
Published: (1995)

In Service to Iowa: Public Library Measures of Quality. Second Edition.
Published: (1989)