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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ664807 |
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Table of Contents:
- Insights into Library Services and Users from Qualitative Research. Lincoln, Yvonna S. Data Interpretation Interviews Library Research Library Services Qualitative Research Surveys User Satisfaction (Information) World Wide Web Describes a study that used interview data to adapt SERVQUAL, a survey to determine customer perceptions of service quality, to LibQUAL[TM], a Web-based survey to investigate users' perceptions of library service quality. Offers hypotheses regarding how data was categorized as it was. (Author/LRW)