Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2002
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ664816 |
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Sommario:
- Live Reference: Too Much, Too Fast? Janes, Joe Appropriate Technology Computer Software Information Needs Library Services Reference Services User Needs (Information) User Satisfaction (Information) Considers the current trend in libraries toward live, or digital, reference services. Highlights include models for reference, including synchronous versus asynchronous; benefits for users; software packages; user expectations; suitability of the technology; and determining the best service for users and their information needs. (LRW)