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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ664842 |
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Table of Contents:
- Revising Ready Reference Sites: Listening to Users through Server Statistics and Query Logs. Mudrock, Theresa Academic Libraries Electronic Mail Higher Education Library Services Reference Services Use Studies User Needs (Information) Illustrates how server usage statistics, email reference queries, and usability heuristics can be applied to create a more user-centered ready reference Web site, one that balances design, content, and functionality. Describes how the University of Washington redesigned their reference tools Web page to better meet user needs. (Author/LRW)