APA (7th ed.) Citation

Novotny, E. (2001). Evaluating Electronic Reference Services: Issues, Approaches and Criteria.

Chicago Style (17th ed.) Citation

Novotny, Eric. Evaluating Electronic Reference Services: Issues, Approaches and Criteria. 2001.

MLA (9th ed.) Citation

Novotny, Eric. Evaluating Electronic Reference Services: Issues, Approaches and Criteria. 2001.

Warning: These citations may not always be 100% accurate.