Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2001
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ666506 |
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Sommario:
- Evaluating Electronic Reference Services: Issues, Approaches and Criteria. Novotny, Eric Access to Information Benchmarking Electronic Libraries Evaluation Criteria Futures (of Society) Interaction Interpersonal Relationship Library Services Measurement Techniques Reference Services Users (Information) Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future developments. (Author/LRW)