Cover Image

The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Simmonds Patience L., Ingold, Jane L.
Format:	Recurso educativo Open Access
Language:	en
Published:	2002
Subjects:	Academic Libraries Behavior Problems Conflict Higher Education Library Personnel Student Attitudes Users (Information)
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The Problem Patron and the Academic Library Web Site as Virtual Reference Desk.
by: Taylor, Daniel, et al.
Published: (2002)

The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons.
by: Jackson, Rebecca
Published: (2002)

The Role of Technology in the Library Anxiety of Arkansas College Students.
by: Onwuegbuzie, Anthony J.
Published: (1997)

Student Appraisal of Library Services. Survey Results.
by: la Plante, Jane
Published: (1995)

Students' Perceived Effectiveness Using the University Library.
by: McCarthy, Cheryl Ann
Published: (1995)

Do We Really Have an Internet Problem? Statistics, Credibility and Issues Concerning Public Internet Access in Academic Libraries.
by: Cubbage, Charlotte
Published: (2002)

The Difficult Patron Situation: A Window of Opportunity To Improve Library Service.
by: Sarkodie-Mensah, Kwasi
Published: (2000)

Perfectionism and Library Anxiety among Graduate Students.
by: Jiao, Qun G., et al.
Published: (1998)

The Impact of the Academic Library on Students' Success, in Their Own Words
by: De Groote, Sandra L., et al.
Published: (2022)

Conflict Management in the Academic Library.
by: Kathman, Jane McGurn, et al.
Published: (1990)

Factors Associated with Library Anxiety.
by: Jiao, Qun G., et al.
Published: (1997)

Student Response to a New Electronic Reserves System.
by: Pilston, Anna Klump, et al.
Published: (2002)

Serving Higher Education's Highest Goals: Assessment of the Academic Library as Place
by: Jackson, Heather Lea, et al.
Published: (2011)

Students' Perceptions of Academic Librarians.
by: Fagan, Jody
Published: (2002)

Security Issues of Academic Libraries.
by: Lorenzen, Michael G.
Published: (1996)

Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)

A Survey of the University of Akron School of Law Library.
by: Frey, Marguerite Beck
Published: (1995)

Library Usage, Instruction, and Student Success across Disciplines: A Multilevel Model Approach
by: Anderson, Linda L., et al.
Published: (2020)

First-Generation Undergraduate Library Users: Experiences and Perceptions of the Library as Place
by: Neurohr, Karen A.
Published: (2017)

The Problem Patron: Is There One in Your Library?
by: Chattoo, Calmer D.
Published: (2002)

Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
by: Rubin, Rhea Joyce
Published: (1990)

Latino Students' Perceptions of the Academic Library
by: Long, Dallas
Published: (2011)

The Perfect Place to Work? Australian Academic Libraries and Unacceptable Behaviour
by: Moorcroft, Heather
Published: (2009)

"Git" It for Me on Interlibrary Loan: Patron Initiated Electronic Requesting and Document Delivery on the INNOPAC's InterLibrary Loan Module.
by: Johnson, Ron, et al.
Published: (1998)

Serving the Information Needs of the International and Minority Students at the Small College Library: A Librarian's View.
by: Burhans, Skip
Published: (1991)

Understanding Library-Anxious Graduate Students.
by: Onwuegbuzie, Anthony J., et al.
Published: (1998)

Arizona's New Model.
by: Berry, John N., III
Published: (2002)

The Focus Group Interview: A Method for Assessing Users' Evaluation of Library Service.
by: Widdows, Richard, et al.
Published: (1991)

B & N: The New College Library?
by: Feinberg, Renee
Published: (1998)

Workplace Bullying in Academic Libraries
by: Scott Zimmer
Published: (2022)

Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.
by: Westbrook, Lynn, et al.
Published: (1993)

A Study of Nontraditional Students' Perceptions of Their Library Research Skills.
by: Leverence, Mari Ellen
Published: (1997)

How to Survive Library Renovation.
by: Lambert, Linda Stern
Published: (1992)

An Academic Library Director's Bestiary
by: McKay, Richard
Published: (2012)

Strategies for Working with Library Staff Members in Embracing Change Caused by Library Automation.
by: Shepherd, Murray
Published: (2000)

Cutting Out the Middleman: Patron-Initiated Interlibrary Loans.
by: Preece, Barbara G., et al.
Published: (1998)

A Logistics Book Hidden in a Linguistics Library Shelf: A Qualitative Examination of How Resource Constraints Manifest in Library Operations
by: Raphael Aryee, et al.
Published: (2025)

Reference Services to Students: A Crucible for Ethical Inquiry.
by: Hardy, Gayle J., et al.
Published: (1990)

Thoughts, Feelings and Actions: Integrating Domains in Library Instruction.
by: Zahner, Jane E.
Published: (1993)

CMSU Library Usage: Telephone Survey Results.
by: Wales, Barbara, et al.
Published: (1997)