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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ666512 |
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| _version_ | 1867181190472007680 |
|---|---|
| author | Jackson, Rebecca |
| author_facet | Jackson, Rebecca Jackson, Rebecca |
| collection | Education Resources Information Center |
| contents | The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons. Jackson, Rebecca Behavior Problems Library Personnel Library Services User Satisfaction (Information) Users (Information) Discussion of problem patrons in libraries focuses on how businesses handle customer complaints, namely regarding them as opportunities to improve customer service and satisfaction. Suggests libraries need to provide channels for patrons to make complaints, follow up on them, and train staff to deal with user dissatisfaction. (Author/LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ666512 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2002 |
| record_format | eric |
| spellingShingle | The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons. Jackson, Rebecca Behavior Problems Library Personnel Library Services User Satisfaction (Information) Users (Information) The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons. Jackson, Rebecca Behavior Problems Library Personnel Library Services User Satisfaction (Information) Users (Information) Discussion of problem patrons in libraries focuses on how businesses handle customer complaints, namely regarding them as opportunities to improve customer service and satisfaction. Suggests libraries need to provide channels for patrons to make complaints, follow up on them, and train staff to deal with user dissatisfaction. (Author/LRW) |
| title | The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons. |
| topic | Behavior Problems Library Personnel Library Services User Satisfaction (Information) Users (Information) |
| url | https://eric.ed.gov/?id=EJ666512 |