The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons.
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Auteur principal: | Jackson, Rebecca |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2002
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Documents similaires
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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
par: Rubin, Rhea Joyce
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Publié: (2002) -
Which Way Do You Want To Serve Your Customers?
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