Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ666512 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons. Jackson, Rebecca Behavior Problems Library Personnel Library Services User Satisfaction (Information) Users (Information) Discussion of problem patrons in libraries focuses on how businesses handle customer complaints, namely regarding them as opportunities to improve customer service and satisfaction. Suggests libraries need to provide channels for patrons to make complaints, follow up on them, and train staff to deal with user dissatisfaction. (Author/LRW)