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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ666550 |
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Table of Contents:
- Virtual Service, Real Data: Results of a Pilot Study. Kibbee, Jo Ward, David Ma, Wei Academic Libraries Computer Interfaces Computer Software Selection Data Collection Futures (of Society) Higher Education Library Personnel Library Policy Library Services Marketing Online Systems Pilot Projects Reference Services Users (Information) Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and future directions. (LRW)