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Dettagli Bibliografici
Autori principali: Ruppel, Margie, Fagan, Jody Condit
Natura: Recurso educativo Open Access
Lingua:en
Pubblicazione: 2002
Soggetti:
Accesso online:https://eric.ed.gov/?id=EJ666553
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author Ruppel, Margie
Fagan, Jody Condit
author_facet Ruppel, Margie
Fagan, Jody Condit
Ruppel, Margie
Fagan, Jody Condit
collection Education Resources Information Center
contents Instant Messaging Reference: Users' Evaluation of Library Chat. Ruppel, Margie Fagan, Jody Condit Academic Libraries Comparative Analysis Higher Education Library Services Program Improvement Reference Services Student Surveys Use Studies Analyzes survey results of university students who used the instant messaging (IM) reference service at Southern Illinois University Carbondale's library. Focuses on the results of two surveys, including a comparison of IM reference and traditional reference desk experiences; provides an overview of the IM reference system and usage data; and suggests improvements. (Author/LRW)
format Recurso educativo Open Access
id eric_EJ666553
institution ERIC Institute of Education Sciences
language en
publishDate 2002
record_format eric
spellingShingle Instant Messaging Reference: Users' Evaluation of Library Chat.
Ruppel, Margie
Fagan, Jody Condit
Academic Libraries
Comparative Analysis
Higher Education
Library Services
Program Improvement
Reference Services
Student Surveys
Use Studies
Instant Messaging Reference: Users' Evaluation of Library Chat. Ruppel, Margie Fagan, Jody Condit Academic Libraries Comparative Analysis Higher Education Library Services Program Improvement Reference Services Student Surveys Use Studies Analyzes survey results of university students who used the instant messaging (IM) reference service at Southern Illinois University Carbondale's library. Focuses on the results of two surveys, including a comparison of IM reference and traditional reference desk experiences; provides an overview of the IM reference system and usage data; and suggests improvements. (Author/LRW)
title Instant Messaging Reference: Users' Evaluation of Library Chat.
topic Academic Libraries
Comparative Analysis
Higher Education
Library Services
Program Improvement
Reference Services
Student Surveys
Use Studies
url https://eric.ed.gov/?id=EJ666553