Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2002
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ666553 |
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Sommario:
- Instant Messaging Reference: Users' Evaluation of Library Chat. Ruppel, Margie Fagan, Jody Condit Academic Libraries Comparative Analysis Higher Education Library Services Program Improvement Reference Services Student Surveys Use Studies Analyzes survey results of university students who used the instant messaging (IM) reference service at Southern Illinois University Carbondale's library. Focuses on the results of two surveys, including a comparison of IM reference and traditional reference desk experiences; provides an overview of the IM reference system and usage data; and suggests improvements. (Author/LRW)