Style de citation APA (7e éd.)

Cook, C., Heath, F. M., & Thompson, B. (2003). "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.

Style de citation Chicago (17e éd.)

Cook, Colleen, Fred M. Heath, et Bruce Thompson. "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study. 2003.

Style de citation MLA (9e éd.)

Cook, Colleen, et al. "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study. 2003.