Cook, C., Heath, F. M., & Thompson, B. (2003). "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.
Style de citation Chicago (17e éd.)Cook, Colleen, Fred M. Heath, et Bruce Thompson. "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study. 2003.
Style de citation MLA (9e éd.)Cook, Colleen, et al. "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study. 2003.
Attention : ces citations peuvent ne pas être correctes à 100%.