Citazione Stile APA (7a Edizione)

Cook, C., Heath, F. M., & Thompson, B. (2003). "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.

Citazione stile Chigago Style (17a edizione)

Cook, Colleen, Fred M. Heath, e Bruce Thompson. "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study. 2003.

Citatione MLA (9a ed.)

Cook, Colleen, et al. "Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study. 2003.