Copertina

"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+[TM] Study.

Fuente: ERIC Institute of Education Sciences

Salvato in:

Dettagli Bibliografici
Autori principali:	Cook, Colleen, Heath, Fred M., Thompson, Bruce
Natura:	Recurso educativo Open Access
Lingua:	en
Pubblicazione:	2003
Soggetti:	Academic Libraries Comparative Analysis Higher Education Library Research Library Services Library Surveys Reference Services User Satisfaction (Information)
Accesso online:	Acceder al recurso
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
di: Cook, Colleen, et al.
Pubblicazione: (2001)

Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
di: Cook, Colleen, et al.
Pubblicazione: (2001)

How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
di: Thompson, Bruce, et al.
Pubblicazione: (2001)

Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+[TM] Study
di: Thompson, Bruce, et al.
Pubblicazione: (2006)

A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.
di: Cook, Colleen, et al.
Pubblicazione: (2000)

Library Users' Service Desires: A LibQUAL+ Study
di: Thompson, Bruce, et al.
Pubblicazione: (2008)

Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
di: Cook, Colleen, et al.
Pubblicazione: (2001)

LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.
di: Heath, Fred M., et al.
Pubblicazione: (2002)

Faculty Perception of Information Control Using LibQUAL+[TM] Indicators
di: Kayongo, Jessica, et al.
Pubblicazione: (2008)

Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
di: Harless, David W., et al.
Pubblicazione: (1999)

An Investigation of Affect of Service Using a LibQUAL[Superscript +[TM]] Survey and an Experimental Study
di: Roy, Abhik, et al.
Pubblicazione: (2012)

Concurrent Validity of LibQUAL+[TM] Scores: What Do LibQUAL+[TM] Scores Measure?
di: Thompson, Bruce, et al.
Pubblicazione: (2005)

Questioning LibQUAL+[TM]: Expanding Its Assessment of Academic Library Effectiveness
di: Edgar, William B.
Pubblicazione: (2006)

Student Awareness of Reference Services in a Liberal Arts College Library.
di: Durfee, Linda J.
Pubblicazione: (1986)

LibQUAL+ and the Community College Library
di: Johnson, Wendell G.
Pubblicazione: (2007)

Laying a Foundation for Comparing Departmental Structures between Reference and Instructional Services: Analysis of a Nationwide Survey.
di: Johnson, Kristin, et al.
Pubblicazione: (2002)

Size Matters: The Debate over Reference Desk Height.
di: Warnement, Mary
Pubblicazione: (2003)

Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey.
di: Jardine, Carolyn W.
Pubblicazione: (1995)

Measuring Perceptual (In) Congruence between Information Service Providers and Users
di: Boyce, Crystal
Pubblicazione: (2017)

"Check This out": Assessing Customer Service at the Circulation Desk
di: Long, Dallas
Pubblicazione: (2012)

On-Premises Library versus Google-Like Information Gateway Usage Patterns: A LibQUAL+[R] Study
di: Thompson, Bruce, et al.
Pubblicazione: (2007)

Library Use, Library Instruction, and User Success.
di: Shapiro, Beth J., et al.
Pubblicazione: (1987)

Reducing Failures in Reference Service.
di: Douglas, Ian
Pubblicazione: (1988)

Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting
di: Jankowska, Maria Anna, et al.
Pubblicazione: (2006)

Tiered Reference Services: A Survey.
di: Coleman, Vicki, et al.
Pubblicazione: (1997)

Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results
di: Guder, Christopher S.
Pubblicazione: (2012)

Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ [TM] Study
di: Wei, Youhua, et al.
Pubblicazione: (2005)

Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
di: Robbins, Kathryn, et al.
Pubblicazione: (2001)

An Evaluation of Reference Desk Service in the Brigham Young University Library.
di: Hall, Blaine H., et al.
Pubblicazione: (1987)

Paraprofessionals at the Reference Desk.
di: Murfin, Marjorie E., et al.
Pubblicazione: (1988)

Reference Services in Wisconsin Libraries: Focus Group Summary. Bulletin No. 94382.
di: Drew, Sally J.
Pubblicazione: (1994)

Transforming the University Library One Step at a Time: A Ten Year LibQUAL + Review
di: McCaffrey, Ciara
Pubblicazione: (2019)

A Study of Reference Services and Reference Users in the Metropolitan Atlanta Area.
di: White, Ruth W., Ed.
Pubblicazione: (1971)

CD-ROMs in Academic Libraries: A Survey.
di: Budd, John M., et al.
Pubblicazione: (1993)

Structure of Perceptions of Service Quality in Libraries: A LibQUAL+ Study.
di: Thompson, Bruce, et al.
Pubblicazione: (2003)

Measuring Service Quality in the Information Services Environment.
di: Maddox-Swan, Ruth
Pubblicazione: (1998)

Online After Six: End User Searching Comes of Age.
di: Janke, Richard V.
Pubblicazione: (1984)

Labor Education and Libraries: A Survey of Current Practices.
di: Cash, D. Michele, et al.
Pubblicazione: (1987)

Reference Service Effectiveness.
di: Whitlatch, Jo Bell
Pubblicazione: (1990)

Online Databases: Virtual Reference Services in a Real World.
di: Tenopir, Carol
Pubblicazione: (2001)