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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2003
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ670055 |
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Table of Contents:
- Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View. Lankes, R. David Gross, Melissa McClure, Charles R. Cost Effectiveness Costs Economic Factors Electronic Libraries Evaluation Methods Library Expenditures Library Services Library Statistics Measurement Techniques Reference Services Standards Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)