Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). Digital Reference Triage: Factors Influencing Question Routing and Assignment.
Style de citation Chicago (17e éd.)Pomerantz, Jeffrey, Scott Nicholson, et R. David Lankes. Digital Reference Triage: Factors Influencing Question Routing and Assignment. 2003.
Style de citation MLA (9e éd.)Pomerantz, Jeffrey, et al. Digital Reference Triage: Factors Influencing Question Routing and Assignment. 2003.
Attention : ces citations peuvent ne pas être correctes à 100%.