Salvato in:
| Autori principali: | , , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2003
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ670069 |
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Sommario:
- Digital Reference Triage: Factors Influencing Question Routing and Assignment. Pomerantz, Jeffrey Nicholson, Scott Lankes, R. David Information Retrieval Information Seeking Information Services Information Sources Reference Services Relevance (Information Retrieval) Describes a Delphi study conducted to determine factors that affect the process of routing and assigning reference questions received electronically by digital reference services, both to experts within the service and between services. Fifteen factors were determined, by expert consensus, to be important at the conclusion of this study. (Author/AEF)