Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2003
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ671764 |
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- Virtual Reference Transcript Analysis: A Few Models. Smyth, Joanne Academic Libraries Competence Electronic Libraries Foreign Countries Higher Education Information Literacy Library Services Models Online Systems Problem Solving Reference Services Standards Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6 information problem solving model. (LRW)