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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2003
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ671789 |
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Table of Contents:
- Instant Messaging Reference: How Does It Compare? Desai, Christina M. Academic Libraries Comparative Analysis Electronic Libraries Higher Education Librarian Attitudes Library Instruction Library Services Reference Services Compares a digital reference service that uses instant messaging with traditional, face-to-face reference based on experiences at the Southern Illinois University library. Addresses differences in reference questions asked, changes in the reference transaction, student expectations, bibliographic instruction, and librarian attitudes and procedures that may affect users' willingness to return. (Author/LRW)