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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2003
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ671806 |
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Table of Contents:
- Determining and Communicating the Value of the Special Library. Matthews, Joseph R. Change Strategies Evaluation Methods Library Services Measurement Techniques Models Special Libraries Strategic Planning User Satisfaction (Information) Discusses performance measures for libraries that will indicate the goodness of the library and its services. Highlights include a general evaluation model that includes input, process, output, and outcome measures; balanced scorecard approach that includes financial perspectives; focusing on strategy; strategies for change; user criteria for assessing value; and library-specific strategies. (LRW)