Using Virtual Reference Transcripts for Staff Training.
Fuente:
ERIC Institute of Education Sciences
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2003
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| _version_ | 1867180791312678912 |
|---|---|
| author | Ward, David |
| author_facet | Ward, David Ward, David |
| collection | Education Resources Information Center |
| contents | Using Virtual Reference Transcripts for Staff Training. Ward, David Academic Libraries Graduate Students Higher Education Library Personnel Library Services Library Standards Online Systems Reference Services Skill Development Training Methods Describes a method of library staff training based on chat transcript analysis in which graduate student workers at a university reference desk examined transcripts of actual virtual reference desk transactions to analyze reference interviews. Discusses reference interview standards, reference desk behavior, and reference interview skills in online and in-person environments. (Author/LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ671808 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2003 |
| record_format | eric |
| spellingShingle | Using Virtual Reference Transcripts for Staff Training. Ward, David Academic Libraries Graduate Students Higher Education Library Personnel Library Services Library Standards Online Systems Reference Services Skill Development Training Methods Using Virtual Reference Transcripts for Staff Training. Ward, David Academic Libraries Graduate Students Higher Education Library Personnel Library Services Library Standards Online Systems Reference Services Skill Development Training Methods Describes a method of library staff training based on chat transcript analysis in which graduate student workers at a university reference desk examined transcripts of actual virtual reference desk transactions to analyze reference interviews. Discusses reference interview standards, reference desk behavior, and reference interview skills in online and in-person environments. (Author/LRW) |
| title | Using Virtual Reference Transcripts for Staff Training. |
| topic | Academic Libraries Graduate Students Higher Education Library Personnel Library Services Library Standards Online Systems Reference Services Skill Development Training Methods |
| url | https://eric.ed.gov/?id=EJ671808 |