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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2003
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ671808 |
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Table of Contents:
- Using Virtual Reference Transcripts for Staff Training. Ward, David Academic Libraries Graduate Students Higher Education Library Personnel Library Services Library Standards Online Systems Reference Services Skill Development Training Methods Describes a method of library staff training based on chat transcript analysis in which graduate student workers at a university reference desk examined transcripts of actual virtual reference desk transactions to analyze reference interviews. Discusses reference interview standards, reference desk behavior, and reference interview skills in online and in-person environments. (Author/LRW)