:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Author:	Plosker, George R.
Format:	Recurso educativo Open Access
Language:	en
Published:	2002
Subjects:	Academic Libraries Higher Education Library Services Library Statistics Library Surveys Measurement Techniques Online Systems Public Libraries Reference Services User Needs (Information) Users (Information) Value Judgment
Online Access:	https://eric.ed.gov/?id=EJ673335
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The Measurement and Evaluation of Reference Service.
by: Rothstein, Samuel
Published: (1989)

Perspectives on User Satisfaction Surveys.
by: Cullen, Rowena
Published: (2001)

Identify Your Brand, Before You Market.
by: Claggett, Laura
Published: (2002)

Assessing the Warm Glow Effect in Contingent Valuations for Public Libraries
by: Lee, Soon-Jae, et al.
Published: (2010)

Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
by: Harless, David W., et al.
Published: (1999)

Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
by: Flanagan, Pat, et al.
Published: (2000)

Marketing the Worth of Your Library.
by: Sass, Rivkah K.
Published: (2002)

Leveraging Competitive Intelligence for Successful Marketing of Academic Library Services
by: Iwu-James, Juliana, et al.
Published: (2020)

Value of Information.
by: Carroll, Bonnie C., et al.
Published: (1985)

Start a New Fire: Measuring the Value of Academic Libraries in Undergraduate Learning
by: Menchaca, Frank
Published: (2014)

Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
by: Robbins, Kathryn, et al.
Published: (2001)

Making Wise Buys: Five Values to Consider when Evaluating a Library Purchase
by: Durr, Chris
Published: (2011)

Tiered Reference Services: A Survey.
by: Coleman, Vicki, et al.
Published: (1997)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
by: Gross, Melissa, et al.
Published: (2002)

Text Structures and the User-Intermediary Interaction.
by: Allen, Bryce
Published: (1988)

Reflections on Youth: "Overview" to "The Reference Librarian" No. 10, 1984, "Library Instruction and Reference Services."
by: Fraley, Ruth Ann
Published: (1995)

The Value of Public Library Services.
by: Walzer, Norman, et al.
Published: (2000)

Determining User Preferences for Information Services.
by: Halperin, Michael
Published: (1981)

Measuring Perceptual (In) Congruence between Information Service Providers and Users
by: Boyce, Crystal
Published: (2017)

Which Way Do You Want To Serve Your Customers?
by: Gupta, Dinesh K., et al.
Published: (2002)

Size Matters: The Debate over Reference Desk Height.
by: Warnement, Mary
Published: (2003)

Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?
by: Helfer, Doris Small
Published: (2001)

The FirstSearch Experience at the Ohio State University.
by: Snure, Karen R.
Published: (1991)

Changing the Concept and Measure of Service Quality in Academic Libraries.
by: Nitecki, Danuta A.
Published: (1996)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

Techno Reference: Impact of Electronic Resources on Traditional Reference Services.
by: Summey, Terri Pedersen
Published: (1997)

Measuring Service Quality at Yale University's Libraries.
by: Nitecki, Danuta A., et al.
Published: (2000)

The Stakeholder Approach to the Construction of Performance Measures.
by: Crawford, John C.
Published: (1995)

Defining the Remote Library User: An Online Survey.
by: Graham, Krista, et al.
Published: (2001)

"Shaking the Conceptual Foundations," Too: Integrating Research and Technology Support for the Next Generation of Information Service.
by: Ferguson, Chris
Published: (2000)

Partners in Learning, or Reference Service Unplugged.
by: Pereira, Monica
Published: (1997)

After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
by: Bolin, Nancy, et al.
Published: (2000)

Reference Is Better than We Thought.
by: Richardson, John V., Jr.
Published: (2002)

Value of Collections: A Study of Australia's Group of 8 University Libraries
by: Missingham, Roxanne, et al.
Published: (2012)

Providing Public Services to Remote Users. SPEC Kit 191.
by: Haynes, Craig, Comp.
Published: (1993)

Reference Services in Wisconsin Libraries: Focus Group Summary. Bulletin No. 94382.
by: Drew, Sally J.
Published: (1994)

The Library Information Desk: Needs Assessment and Service Alternatives. (Committee Report, Kent State University Library, Fall, 1986).
by: Gaylord, Mary, et al.
Published: (1986)

Developing a Program of Internet Workshops and Seminars at Texas Tech University Library--1993 to the Present.
by: Hufford, Jon R., et al.
Published: (1997)

Returning to Ithaca To Get On with the Mission: Defining Value in Terms of Our Contribution to our Customers and Our Profession.
by: McCallum, Ian
Published: (2002)

Internet Access and End-User Needs: Computer Use in an Academic Library.
by: Schwartz, Jennifer
Published: (2002)