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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2002
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ673335 |
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Table of Contents:
- Conducting User Surveys: An Ongoing Information Imperative. Plosker, George R. Academic Libraries Higher Education Library Services Library Statistics Library Surveys Measurement Techniques Online Systems Public Libraries Reference Services User Needs (Information) Users (Information) Value Judgment Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating results. (LRW)