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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2003
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ673369 |
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| _version_ | 1867181317222825984 |
|---|---|
| author | Bromberg, Peter |
| author_facet | Bromberg, Peter Bromberg, Peter |
| collection | Education Resources Information Center |
| contents | Managing a Statewide Virtual Reference Service: How Q and A NJ Works. Bromberg, Peter Cooperative Programs Information Networks Information Services Library Cooperation Library Services Online Systems Program Development Reference Services Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy; customer feedback; and marketing and scaled growth); and where they are now and where they are going. (AEF) |
| format | Recurso educativo Open Access |
| id | eric_EJ673369 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2003 |
| record_format | eric |
| spellingShingle | Managing a Statewide Virtual Reference Service: How Q and A NJ Works. Bromberg, Peter Cooperative Programs Information Networks Information Services Library Cooperation Library Services Online Systems Program Development Reference Services Managing a Statewide Virtual Reference Service: How Q and A NJ Works. Bromberg, Peter Cooperative Programs Information Networks Information Services Library Cooperation Library Services Online Systems Program Development Reference Services Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy; customer feedback; and marketing and scaled growth); and where they are now and where they are going. (AEF) |
| title | Managing a Statewide Virtual Reference Service: How Q and A NJ Works. |
| topic | Cooperative Programs Information Networks Information Services Library Cooperation Library Services Online Systems Program Development Reference Services |
| url | https://eric.ed.gov/?id=EJ673369 |