Enregistré dans:
| Auteur principal: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2003
|
| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ673369 |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
Table des matières:
- Managing a Statewide Virtual Reference Service: How Q and A NJ Works. Bromberg, Peter Cooperative Programs Information Networks Information Services Library Cooperation Library Services Online Systems Program Development Reference Services Describes the live virtual reference service, Q and A NJ (Question and Answer New Jersey), strategies used to meet the challenges of day-to-day management, scaled growth and quality control. Describes how it began; how long it took; how to manage a large project (constant communication; training and practice; transcript analysis and privacy; customer feedback; and marketing and scaled growth); and where they are now and where they are going. (AEF)