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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2003
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ675015 |
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Table of Contents:
- User Perceptions of the "Reliability" of Library Services at Texas A&M University: A Focus Group Study. Ho, Jeannette Crowley, Gwyneth H. Academic Libraries Focus Groups Higher Education Library Catalogs Library Circulation Library Research Library Services Online Catalogs Problems Reliability User Satisfaction (Information) Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to improve conditions. (Author/LRW)