Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Martensen, Anne, Gronholdt, Lars
Format:	Recurso educativo Open Access
Language:	en
Published:	2003
Subjects:	Foreign Countries Library Collections Library Research Library Services Library Surveys Measures (Individuals) Structural Equation Models User Satisfaction (Information) Users (Information)
Online Access:	Acceder al recurso
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Internet

https://eric.ed.gov/?id=EJ676501