Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2003
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867180484927160320 |
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| author | Martensen, Anne Gronholdt, Lars |
| author_facet | Martensen, Anne Gronholdt, Lars Martensen, Anne Gronholdt, Lars |
| collection | Education Resources Information Center |
| contents | Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. Martensen, Anne Gronholdt, Lars Foreign Countries Library Collections Library Research Library Services Library Surveys Measures (Individuals) Structural Equation Models User Satisfaction (Information) Users (Information) Describes the development and application of a structural equation model, which allows librarians to qualitatively measure library users' perceived quality, satisfaction, and loyalty with a library and the degree to which elements of library services, collections and environments contribute to perceptions. Reports results of a survey of users at Danish libraries. (Author/LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ676501 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2003 |
| record_format | eric |
| spellingShingle | Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. Martensen, Anne Gronholdt, Lars Foreign Countries Library Collections Library Research Library Services Library Surveys Measures (Individuals) Structural Equation Models User Satisfaction (Information) Users (Information) Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. Martensen, Anne Gronholdt, Lars Foreign Countries Library Collections Library Research Library Services Library Surveys Measures (Individuals) Structural Equation Models User Satisfaction (Information) Users (Information) Describes the development and application of a structural equation model, which allows librarians to qualitatively measure library users' perceived quality, satisfaction, and loyalty with a library and the degree to which elements of library services, collections and environments contribute to perceptions. Reports results of a survey of users at Danish libraries. (Author/LRW) |
| title | Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. |
| topic | Foreign Countries Library Collections Library Research Library Services Library Surveys Measures (Individuals) Structural Equation Models User Satisfaction (Information) Users (Information) |
| url | https://eric.ed.gov/?id=EJ676501 |