Imagen de Portada

Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.

Fuente: ERIC Institute of Education Sciences

Guardado en:

Detalles Bibliográficos
Autores principales:	Martensen, Anne, Gronholdt, Lars
Formato:	Recurso educativo Open Access
Lenguaje:	en
Publicado:	2003
Materias:	Foreign Countries Library Collections Library Research Library Services Library Surveys Measures (Individuals) Structural Equation Models User Satisfaction (Information) Users (Information)
Acceso en línea:	Acceder al recurso
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Ejemplares similares

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
por: Twum, Kojo Kakra, et al.
Publicado: (2022)

Edmonton Public Library, 1989 User Survey.
por: Gajerski, B.
Publicado: (1989)

Perspectives on User Satisfaction Surveys.
por: Cullen, Rowena
Publicado: (2001)

Barriers and Enablers in Access Services: Evidence from the JUBILEE Project.
por: Gannon-Leary, Pat, et al.
Publicado: (2002)

Information Literacy for Advanced Users: A German Perspective
por: Kohl-Frey, Oliver
Publicado: (2007)

Scholars' Satisfaction with Digital Library Collection and Gaps in the Provision of Effective Information Resources and Services: A Pakistani Perspective
por: Khan, Amjid, et al.
Publicado: (2014)

Comparative Measurement of Book Availability in Academic Libraries.
por: Rehman, Sajjad Ur, et al.
Publicado: (1993)

How Indian Journalists Use Libraries.
por: Joseph, Rosamma
Publicado: (1993)

Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria
por: Tiemo, Pereware Aghwotu, et al.
Publicado: (2016)

Measuring Service Quality: From Theory into Practice.
por: Calvert, Philip J.
Publicado: (1997)

Managing Service Quality with the Balanced Scorecard.
por: Poll, Roswitha
Publicado: (2001)

The Bottom Line: Performance Measurement in a Corporate Library.
por: McAllister, Moyra
Publicado: (2000)

The Undergraduate Reserve Collection: An Open Approach.
por: McCaskill, Sandra D.
Publicado: (1995)

Complaining Behavior of Academic Library Users in South Korea
por: Oh, Dong-Geun
Publicado: (2004)

The Stakeholder Approach to the Construction of Performance Measures.
por: Crawford, John C.
Publicado: (1995)

Changing the Concept and Measure of Service Quality in Academic Libraries.
por: Nitecki, Danuta A.
Publicado: (1996)

Performance Measures, Benchmarking and Value.
por: McGregor, Felicity
Publicado: (2000)

User Satisfaction at the Columbus College of Art & Design: A Measure of Library Effectiveness.
por: Strautz, Elizabeth
Publicado: (1992)

Assessing Users Satisfaction with Web Digital Library: The Case of Universiti Teknologi MARA
por: Masrek, Mohamad Noorman, et al.
Publicado: (2016)

Self-Assessed Learning and User Satisfaction in Regional Campus Libraries
por: Kisby, Cynthia M.
Publicado: (2011)

User Satisfaction in a Depressed Economy.
por: Ononogbo, R. U.
Publicado: (1989)

Collecting Data Sensibly in Information Settings.
por: Gorman, G. E.
Publicado: (1999)

Victorian Public Libraries and the Internet: Results and Issues.
por: Bertot, John Carlo, et al.
Publicado: (1998)

A Study of Public Library Users in Some Countries of Latin America and the Caribbean.
por: Guevara, Alvaro Agudo
Publicado: (1985)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
por: Perrault, Anna H., et al.
Publicado: (1995)

Canute Rules the Waves?: Hope for E-Library Tools Facing the Challenge of the "Google Generation"
por: Myhill, Martin
Publicado: (2007)

What Do Library Users Want? A Conjoint Measurement Technique May Yield the Answer.
por: Ramsing, Kenneth D., et al.
Publicado: (1982)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
por: Burgess, Kerrie, et al.
Publicado: (2000)

Finding What You're Looking for: A Reader-Centred Approach to the Classification of Adult Fiction in Public Libraries
por: Maker, Richard
Publicado: (2008)

Linking a Medical User Survey to Management for Library Effectiveness: I, The User Survey.
por: Brember, V. L., et al.
Publicado: (1985)

Public Library Services in Nigeria: Clientele Evaluation of Offa Township Library.
por: Opaleke, J. S.
Publicado: (1997)

Fragebogen zur Benutzerforschung. (Questionnaire for a Library User Study.) Report UBTUW-85-009.
por: Oberhauser, Otto, et al.
Publicado: (1985)

Innovative United Kingdom Approaches To Measuring Service Quality.
por: Winkworth, Ian
Publicado: (2001)

User Surveys in ARL Libraries. SPEC Kit 205.
por: Brekke, Elaine, Comp.
Publicado: (1994)

Assessing the Warm Glow Effect in Contingent Valuations for Public Libraries
por: Lee, Soon-Jae, et al.
Publicado: (2010)

The College Information Bulletin--A Use Study.
por: Sweetland, James H.
Publicado: (1987)

Empirical Analysis of Undergraduates' Satisfaction with Access to the University Library Websites
por: Adeyinka, Tella
Publicado: (2019)

Users' Satisfaction with Library Services: A Case Study of Delta State University Library
por: Ikolo, Violet E.
Publicado: (2015)

Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model
por: Garibay, Cecilia, et al.
Publicado: (2010)

Measuring the Success of Library 2.0 Technologies in the African Context: The Suitability of the DeLone and McLean's Model
por: Lwoga, Edda Tandi
Publicado: (2013)