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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2004
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ731794 |
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| _version_ | 1867181022338088962 |
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| author | Oh, Dong-Geun |
| author_facet | Oh, Dong-Geun Oh, Dong-Geun |
| collection | Education Resources Information Center |
| contents | Complaining Behavior of Academic Library Users in South Korea Oh, Dong-Geun Foreign Countries Research Libraries Academic Libraries Users (Information) Behavior Patterns Emotional Response User Satisfaction (Information) Library Services This study investigates the influences of the antecedent factors on the complaints and resulting behaviors of 582 university library users in South Korea. There were statistically significant relationships between personal norms and negative word of mouth and indirect voice behaviors, between service importance and negative word-of-mouth behavior, and between perceived severity of dissatisfaction and most of the specific complaint responses. |
| format | Recurso educativo Open Access |
| id | eric_EJ731794 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2004 |
| record_format | eric |
| spellingShingle | Complaining Behavior of Academic Library Users in South Korea Oh, Dong-Geun Foreign Countries Research Libraries Academic Libraries Users (Information) Behavior Patterns Emotional Response User Satisfaction (Information) Library Services Complaining Behavior of Academic Library Users in South Korea Oh, Dong-Geun Foreign Countries Research Libraries Academic Libraries Users (Information) Behavior Patterns Emotional Response User Satisfaction (Information) Library Services This study investigates the influences of the antecedent factors on the complaints and resulting behaviors of 582 university library users in South Korea. There were statistically significant relationships between personal norms and negative word of mouth and indirect voice behaviors, between service importance and negative word-of-mouth behavior, and between perceived severity of dissatisfaction and most of the specific complaint responses. |
| title | Complaining Behavior of Academic Library Users in South Korea |
| topic | Foreign Countries Research Libraries Academic Libraries Users (Information) Behavior Patterns Emotional Response User Satisfaction (Information) Library Services |
| url | https://eric.ed.gov/?id=EJ731794 |