Satisfaction Formation Processes in Library Users: Understanding Multisource Effects
Fuente:
ERIC Institute of Education Sciences
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| Auteurs principaux: | , , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2004
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| _version_ | 1867180521935601666 |
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| author | Shi, Xi Holahan, Patricia J. Jurkat, M. Peter |
| author_facet | Shi, Xi Holahan, Patricia J. Jurkat, M. Peter Shi, Xi Holahan, Patricia J. Jurkat, M. Peter |
| collection | Education Resources Information Center |
| contents | Satisfaction Formation Processes in Library Users: Understanding Multisource Effects Shi, Xi Holahan, Patricia J. Jurkat, M. Peter User Satisfaction (Information) Library Services Information Systems User Needs (Information) This study explores whether disconfirmation theory can explain satisfaction formation processes in library users. Both library users' needs and expectations are investigated as disconfirmation standards. Overall library user satisfaction is predicted to be a function of two independent sources--satisfaction with the information product received and satisfaction with the information system and library services used to retrieve the information product. Both sources are hypothesized to contribute independently to satisfaction in library users. |
| format | Recurso educativo Open Access |
| id | eric_EJ731798 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2004 |
| record_format | eric |
| spellingShingle | Satisfaction Formation Processes in Library Users: Understanding Multisource Effects Shi, Xi Holahan, Patricia J. Jurkat, M. Peter User Satisfaction (Information) Library Services Information Systems User Needs (Information) Satisfaction Formation Processes in Library Users: Understanding Multisource Effects Shi, Xi Holahan, Patricia J. Jurkat, M. Peter User Satisfaction (Information) Library Services Information Systems User Needs (Information) This study explores whether disconfirmation theory can explain satisfaction formation processes in library users. Both library users' needs and expectations are investigated as disconfirmation standards. Overall library user satisfaction is predicted to be a function of two independent sources--satisfaction with the information product received and satisfaction with the information system and library services used to retrieve the information product. Both sources are hypothesized to contribute independently to satisfaction in library users. |
| title | Satisfaction Formation Processes in Library Users: Understanding Multisource Effects |
| topic | User Satisfaction (Information) Library Services Information Systems User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ731798 |