:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Authors:	Shi, Xi, Holahan, Patricia J., Jurkat, M. Peter
Format:	Recurso educativo Open Access
Language:	en
Published:	2004
Subjects:	User Satisfaction (Information) Library Services Information Systems User Needs (Information)
Online Access:	https://eric.ed.gov/?id=EJ731798
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

By Any Other Name, They're Still Our Customers.
by: Sandy, John H.
Published: (1997)

Marketing through Usability.
by: Morgan, Eric Lease
Published: (1999)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
by: Perrault, Anna H., et al.
Published: (1995)

Faculty and Student Assessment of the Citadel Library User Services.
by: Maynard, J. Edmund
Published: (1993)

Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
by: Dewdney, Patricia, et al.
Published: (1994)

The FirstSearch Experience at the Ohio State University.
by: Snure, Karen R.
Published: (1991)

Internet Access and End-User Needs: Computer Use in an Academic Library.
by: Schwartz, Jennifer
Published: (2002)

Explaining User Satisfaction with Academic Libraries: Strategic Implications.
by: Andaleeb, Syed Saad, et al.
Published: (1998)

Live Reference: Too Much, Too Fast?
by: Janes, Joe
Published: (2002)

Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)

Edmonton Public Library, 1989 User Survey.
by: Gajerski, B.
Published: (1989)

Three Questions: Information Professionals Tackle Timely Problems.
Published: (2002)

Anticipatory Reference Service: The Way of the Future?
by: Stevens, Norman
Published: (1993)

Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
by: Hiller, Steve
Published: (2001)

Asking "Why" Questions in the Reference Interview: A Theoretical Justification.
by: Dewdney, Patricia, et al.
Published: (1997)

Measuring Perceptual (In) Congruence between Information Service Providers and Users
by: Boyce, Crystal
Published: (2017)

Cultural Literacy and Reference Service.
by: D'Aniello, Charles A.
Published: (1989)

Hidden Perceptions: Edmonton Gay Males and the Edmonton Public Library.
by: Joyce, Steven, et al.
Published: (1997)

Identify Your Brand, Before You Market.
by: Claggett, Laura
Published: (2002)

Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
by: Kantor, Paul B., et al.
Published: (1995)

McDonald and Company Securities Library User Survey, 1996.
by: Wolfgram, Derek E.
Published: (1996)

Public Library Information and Referral Project, Phase II. Final Report.
by: Childers, Thomas, et al.
Published: (1981)

The Reference Interview: An Anecdotal Episode
by: Hanson, Michael
Published: (2004)

After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
by: Bolin, Nancy, et al.
Published: (2000)

Online Searching: What Measure Satisfaction?
by: Sandore, Beth
Published: (1990)

The Reference Interview as a Creative Art. Second Edition.
by: Jennerich, Elaine Z., et al.
Published: (1997)

Library Use in the Science and Technology Libraries, Spring Semester, 1983. RB-83-2.
by: Curran, Linda T., et al.
Published: (1983)

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
by: Cook, Colleen, et al.
Published: (2001)

LibQUAL+ and the Community College Library
by: Johnson, Wendell G.
Published: (2007)

Remote Library Users: Needs and Expectations.
by: Cooper, Rosemarie, et al.
Published: (1998)

Rules of the Role: Library as Host/Community as Guest.
by: Piworwarczyk, Linda
Published: (2002)

The Incredible Embeddable Librarian
by: Dale, Jenny, et al.
Published: (2012)

After-Hours Access to the Cleveland Clinic Foundation Library Services Department: An Examination of Services.
by: Bouria, Deanne Daniels
Published: (1994)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Published: (1998)

Placing the Library: An Argument for the Phenomenological and Constructivist Approach to the Human Geography of the Library
by: Templeton, Thomas Clay
Published: (2008)

The Concept of a Zone of Intervention for Identifying the Role of Intermediaries in the Information Search Process.
by: Kuhlthau, Carol C.
Published: (1996)

The Public Library as a Popular Materials Center.
by: Roy, Loriene
Published: (1997)

Changing the Channel
by: Chudnov, Daniel
Published: (2010)

A Library User Survey: What Undergraduate Students Think of Services at the University of Memphis Libraries.
by: Rustomfram, Perveen, et al.
Published: (2000)