Research Investigation of Information Access Methods

Fuente: ERIC Institute of Education Sciences
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Main Authors: Heinrichs, John H., Sharkey, Thomas W., Lim, Jeen-Su
Format: Recurso educativo Open Access
Language:en
Published: 2006
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author Heinrichs, John H.
Sharkey, Thomas W.
Lim, Jeen-Su
author_facet Heinrichs, John H.
Sharkey, Thomas W.
Lim, Jeen-Su
Heinrichs, John H.
Sharkey, Thomas W.
Lim, Jeen-Su
collection Education Resources Information Center
contents Research Investigation of Information Access Methods Heinrichs, John H. Sharkey, Thomas W. Lim, Jeen-Su User Satisfaction (Information) Information Retrieval Academic Libraries Universities Access to Information Users (Information) Library Administration This study investigates the satisfaction of library users at Wayne State University who utilize alternative information access methods. The LibQUAL+[TM] desired and perceived that satisfaction ratings are used to determine the user's "superiority gap." By focusing limited library resources to address "superiority gap" issues identified by each user community, user satisfaction with library personnel and library operations should improve. This study provides library administrators with a guide for a data-based organizational change resulting in improved user access, higher user satisfaction, and increased library operational efficiency.
format Recurso educativo Open Access
id eric_EJ737616
institution ERIC Institute of Education Sciences
language en
publishDate 2006
record_format eric
spellingShingle Research Investigation of Information Access Methods
Heinrichs, John H.
Sharkey, Thomas W.
Lim, Jeen-Su
User Satisfaction (Information)
Information Retrieval
Academic Libraries
Universities
Access to Information
Users (Information)
Library Administration
Research Investigation of Information Access Methods Heinrichs, John H. Sharkey, Thomas W. Lim, Jeen-Su User Satisfaction (Information) Information Retrieval Academic Libraries Universities Access to Information Users (Information) Library Administration This study investigates the satisfaction of library users at Wayne State University who utilize alternative information access methods. The LibQUAL+[TM] desired and perceived that satisfaction ratings are used to determine the user's "superiority gap." By focusing limited library resources to address "superiority gap" issues identified by each user community, user satisfaction with library personnel and library operations should improve. This study provides library administrators with a guide for a data-based organizational change resulting in improved user access, higher user satisfaction, and increased library operational efficiency.
title Research Investigation of Information Access Methods
topic User Satisfaction (Information)
Information Retrieval
Academic Libraries
Universities
Access to Information
Users (Information)
Library Administration
url https://eric.ed.gov/?id=EJ737616