Librarians without Borders? Virtual Reference Service to Unaffiliated Users
Fuente:
ERIC Institute of Education Sciences
Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2006
|
| Subjects: | |
| Online Access: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1867181664260587520 |
|---|---|
| author | Kibbee, Jo |
| author_facet | Kibbee, Jo Kibbee, Jo |
| collection | Education Resources Information Center |
| contents | Librarians without Borders? Virtual Reference Service to Unaffiliated Users Kibbee, Jo Librarians Electronic Libraries Research Libraries Reference Services Information Seeking Academic Libraries Users (Information) Library Automation The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference service by unaffiliated users to determine their expectations, assess level of demand, and provide recommendations on how libraries should respond. Virtual reference desks can serve their primary constituency and function as a public good for external users if they understand and articulate their role as mediators in the information seeking process. |
| format | Recurso educativo Open Access |
| id | eric_EJ744250 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2006 |
| record_format | eric |
| spellingShingle | Librarians without Borders? Virtual Reference Service to Unaffiliated Users Kibbee, Jo Librarians Electronic Libraries Research Libraries Reference Services Information Seeking Academic Libraries Users (Information) Library Automation Librarians without Borders? Virtual Reference Service to Unaffiliated Users Kibbee, Jo Librarians Electronic Libraries Research Libraries Reference Services Information Seeking Academic Libraries Users (Information) Library Automation The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference service by unaffiliated users to determine their expectations, assess level of demand, and provide recommendations on how libraries should respond. Virtual reference desks can serve their primary constituency and function as a public good for external users if they understand and articulate their role as mediators in the information seeking process. |
| title | Librarians without Borders? Virtual Reference Service to Unaffiliated Users |
| topic | Librarians Electronic Libraries Research Libraries Reference Services Information Seeking Academic Libraries Users (Information) Library Automation |
| url | https://eric.ed.gov/?id=EJ744250 |