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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2004
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ750485 |
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- Accessing PCS Remotely across a Rural County Library System McGeehon, Carol Millar, Don Computer Software Library Networks Counties Public Libraries Rural Areas Internet The Douglas County Library System (DCLS) is a rural system in Southern Oregon. It's headquarters library is centrally located in Roseburg. DCLS serves a population of 100,000 with the largest concentration of people within 15 miles from the Pacific ocean. Because the library system supports around 150 machines scattered across 11 sites, it needs a product that would allow its staff to troubleshoot and provide support without having to travel to each branch to diagnose and resolve every problem. The library system's first attempt at providing remote support was several years ago with the software program PCAnywhere. Then in 2003, it used DameWare software, which allowed the library system to log in to a remote staff or public PC and temporarily load the necessary software components onto it using either the IP address or the host-name of the machine. In this article, the authors describe how the DameWare software works.