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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2007
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ762757 |
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Table of Contents:
- The Relationship between Cultural Diversity and User Needs in Virtual Reference Services Shachaf, Pnina Snyder, Mary Cultural Pluralism Reference Services Content Analysis Academic Libraries Computer Mediated Communication African Americans Whites Library Research While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.