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| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2004
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ792729 |
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| _version_ | 1867181178582204416 |
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| author | Lakos, Amos Phipps, Shelley E. |
| author_facet | Lakos, Amos Phipps, Shelley E. Lakos, Amos Phipps, Shelley E. |
| collection | Education Resources Information Center |
| contents | Creating a Culture of Assessment: A Catalyst for Organizational Change Lakos, Amos Phipps, Shelley E. Organizational Culture Organizational Change Library Administration Library Research User Satisfaction (Information) Institutional Research Formative Evaluation Evaluation Needs Evaluation Methods Systems Approach Library Development Academic Libraries In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if staff and leaders understand what is involved in organizational culture change. This paper describes the new paradigm of building a culture of assessment, and places it in the framework of organizational culture change, utilizing a learning organization and systems thinking approach. (Contains 41 notes.) |
| format | Recurso educativo Open Access |
| id | eric_EJ792729 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2004 |
| record_format | eric |
| spellingShingle | Creating a Culture of Assessment: A Catalyst for Organizational Change Lakos, Amos Phipps, Shelley E. Organizational Culture Organizational Change Library Administration Library Research User Satisfaction (Information) Institutional Research Formative Evaluation Evaluation Needs Evaluation Methods Systems Approach Library Development Academic Libraries Creating a Culture of Assessment: A Catalyst for Organizational Change Lakos, Amos Phipps, Shelley E. Organizational Culture Organizational Change Library Administration Library Research User Satisfaction (Information) Institutional Research Formative Evaluation Evaluation Needs Evaluation Methods Systems Approach Library Development Academic Libraries In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if staff and leaders understand what is involved in organizational culture change. This paper describes the new paradigm of building a culture of assessment, and places it in the framework of organizational culture change, utilizing a learning organization and systems thinking approach. (Contains 41 notes.) |
| title | Creating a Culture of Assessment: A Catalyst for Organizational Change |
| topic | Organizational Culture Organizational Change Library Administration Library Research User Satisfaction (Information) Institutional Research Formative Evaluation Evaluation Needs Evaluation Methods Systems Approach Library Development Academic Libraries |
| url | https://eric.ed.gov/?id=EJ792729 |